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Returns Policy
Returns Policy
We want you to be happy with your order. If you need to return an item, please read the information below and contact us if you are unsure what to do.
Change-of-mind returns
If you are a UK customer buying online, you usually have the right to tell us that you want to cancel your order within 14 days of receiving your goods. You then usually have a further 14 days to return the goods after telling us that you want to cancel.
Items returned to us should be unused, in their original condition and, where applicable, in their original packaging.
This policy does not affect your statutory rights.
How to request a return
To request a return, please contact us with:
Your order number
Your name
The item or items you want to return
The reason for the return
Photos if the item is damaged, faulty or incorrect
Please wait for our reply before sending anything back so we can confirm the correct return instructions.
Return postage
Unless the item is faulty, damaged or incorrect, customers are normally responsible for the cost of return postage.
We recommend using a tracked postal service because we cannot refund items that do not arrive back with us.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.
We will review the problem and explain the next steps. This may include a replacement, refund or another suitable solution depending on the issue.
Items that cannot be returned
For safety and hygiene reasons, some items may not be suitable for return if they have been opened, used, damaged after delivery, or altered in any way.
Personalised, custom-made or special-order items may also be excluded from change-of-mind returns unless they are faulty.
Refunds
Once we receive and check your returned item, we will process any approved refund back to the original payment method.
Refund processing times can vary depending on your payment provider.
Contact us about a return
If you have any questions about a return, please contact us before sending items back.
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